Call answering
Calls answered in your practice's name, with a greeting you approve. Your patients can't tell the difference from an on-site receptionist.
Medical answering service in Belgium
Every patient gets an answer, even while you're consulting.
Our medical secretaries answer in your practice's name, keep your diary up to date and send you a summary of every call. You look after patients, we look after the phone.
- Keep your phone number
- Up and running in a few days
- Medical confidentiality
Medical confidentialitySigned confidentiality agreement
Medical secretariesTrained in patient reception
Keep your numberA simple call forward
Bilingual receptionFrench and English
Our services
Your whole practice front desk, handled remotely
Secretaries who know how a medical practice runs and how to reassure a worried patient, calmly and precisely.
Appointment booking
Appointments booked, moved and cancelled directly in your online or paper diary, following your consultation lengths.
Call screening
New patients, repeat prescriptions, test results, callback requests: every call is handled according to your instructions.
Call reports
A clear summary by email or text after each call, and an instant alert for the calls you mark as a priority.
Overflow and absences
We take over when your line is busy, during home visits, at lunchtime or while you're on holiday.
Reminders and cancellations
Appointment reminders, cancellation handling and rebooking of freed-up slots to keep gaps out of your schedule.
Medical emergencies
Our secretaries never give medical advice. In a life-threatening emergency, the caller is immediately directed to 112, and then you are informed.
12+
years of experience in remote reception
950+
clients served
2
languages: French and English
7–19h
Monday to Friday, Saturday morning optional
How it works
Up and running in a few days
No equipment to install, no new phone number. We adapt to the way you work, not the other way round.
Day 1
Onboarding call
Opening hours, consultation types and lengths, booking rules, priority calls: we go over how your practice runs.
Day 2
Tailored script
We write your greeting and the questions to ask each patient. You review and approve them.
Day 3
Call forwarding
You set up call forwarding, either permanently or when you don't answer. We guide you step by step.
Every day
You stay informed
Every call is summarised, every appointment appears in your diary, and you can update your instructions whenever you like.
Zero interruptionsduring your consultations
Who it's for
Built for every kind of healthcare practice
Solo practitioner or multidisciplinary centre, we tailor the script, diaries and screening rules to each specialty.
General practitioners
Specialists
Dentists
Physiotherapists
Home care nurses
Psychologists
Speech therapists
Paediatricians
Medical centres
Community health centres
Patients feel looked after
A human voice on every call: no more full voicemail boxes or phones ringing out.
Uninterrupted consultations
No more picking up mid-examination. Your attention stays on the patient in front of you.
Cheaper than hiring staff
No payroll costs, and no cover to arrange for sick leave or holidays.
Fewer missed appointments
Freed-up slots rebooked, reminders sent, diary always up to date.
Plans
A plan suited to your practice
Every plan can be adjusted to your call volume. Quotes are free, with no commitment.
Overflow
For doctors who answer the phone themselves but no longer want to miss calls.
When you don't answer- rdvmedical online diary included
- Online booking by your patients, 24/7
- Appointment reminders by text, WhatsApp and email
- Your own website created for you
- Notification for every new appointment
- Listed on rdvmedical.be: search by name, specialty and location
- Manage your appointments from the Rdvmedical.be app
- Messages taken when you don't pick up
Practice
For doctors or group practices who want a complete remote front desk.
Mon–Fri · 7:00–19:00- Full-time reception in your practice's name
- Full appointment management
- Calls directed according to your instructions
- Report after every call
- rdvmedical online diary included
- Diary shared between colleagues in the practice
- Online booking by your patients, 24/7
- Appointment reminders by text, WhatsApp and email
- Your own website created for you
- Listed on rdvmedical.be: search by name, specialty and location
- Manage your appointments from the Rdvmedical.be app
Medical centre
For medical and community health centres with several practitioners.
Extended hours- Everything in the Practice plan
- Multiple diaries and practitioners
- Diary shared between colleagues in the centre
- Saturday mornings available
- Custom procedure per practitioner
- rdvmedical online diary included
- Online booking by your patients, 24/7
- Appointment reminders by text, WhatsApp and email
- Listed on rdvmedical.be: search by name, specialty and location
- Manage your appointments from the Rdvmedical.be app
- Your own website created for you
Pricing on quotation, based on call volume and chosen hours.
Testimonials
They trust us with their calls
Doctors and practitioners who chose our medical answering service (reviews translated from French).
★★★★★
"The medical answering service has considerably improved the efficiency of my practice."
Dr LejeuneCardiologist
★★★★★
"The operators are always courteous, professional and attentive to patients' needs."
Dr Sikali DespoinaDentist
★★★★★
"Quick responses and messages passed on accurately."
Dr Abidat SahraGeneral practitioner
★★★★★
"A reliable, effective solution that I highly recommend."
Dr DethierGeneral practitioner
★★★★★
"They're responsive and adapt to the way we work."
Dr Msellek MalikaGeneral practitioner
★★★★★
"A real help that genuinely improves our clinic's organisation and saves us time."
Dr NahleDentist
Our team
The voices your patients hear
A Brussels-based team, trained in medical reception and bound by professional confidentiality.
Frequently asked questions
Your questions, answered
Do I keep my phone number?
Yes. Your patients keep calling your usual number. You simply forward calls to our line, either permanently or only when you don't answer. You can switch it off at any time.
Do your secretaries give medical advice?
Never. They greet callers, direct them and book appointments according to your instructions. Any medical question is passed on to the practitioner. In a life-threatening emergency, the caller is directed to 112.
Can you work in my online diary?
Yes. We work directly in the online diary you already use. If you don't have one yet, we'll help you set one up. We can also manage a paper diary by exchanging messages with you.
How is confidentiality guaranteed?
Every secretary signs a confidentiality agreement and respects medical confidentiality. Data is processed in line with the GDPR and used only to provide the service. A data processing agreement can be signed with your practice.
How quickly can the service start?
Usually a few working days between the onboarding call and the first call handled: just enough time to write and approve your script, then set up call forwarding.
Can I change my hours or instructions?
Yes, at any time. Holidays, new opening hours, a new type of consultation: let us know and the instruction applies the same day.
How long is the commitment?
You start with a free, no-commitment trial. After that, we offer a contract suited to your practice, with hours that can be adjusted during the year.
Do your secretaries speak English?
Yes. We can welcome your patients in French and English, depending on who your patients are.
Try it free, with no commitment
Set up in a few days, without changing your number or your software.
Contact
Start your free trial
Tell us about your practice in a few lines. We'll call you back within one business day to set up your trial, with no commitment.
A dedicated advisor calls you backOne point of contact, from free trial to go-live.
Opening hoursMon–Fri: 7:00–19:00
Saturday: 9:00–12:00
Saturday: 9:00–12:00
AddressMediasatcom
Rue du Congrès 37, 1000 Brussels
Rue du Congrès 37, 1000 Brussels