Trained for healthcare
Reasons for visits, appointment lengths, priority calls: they know how a practice works.
About us
Medical answering, our only business since 2014
Télé Secrétariat is the medical answering brand of Mediasatcom, based in Brussels. Every day our receptionists answer calls on behalf of medical practices across Belgium, with the care and discretion healthcare demands.
Our story
Founded in Brussels, built for healthcare practices
It started in 2014 with a simple observation: doctors were losing patients because they could not pick up the phone, and spent part of every consultation on calls. We created a remote reception service designed for them alone.
More than ten years later, we support GPs, specialists, dentists, physiotherapists and medical centres in Brussels, Wallonia and Flanders. Our commitment has not changed: every patient deserves a clear, kind and human answer.
We work hand in hand with RDVMedical, the online medical diary, so your appointments stay in sync in real time.
Medical confidentiality
Every receptionist signs a confidentiality agreement. Data is processed in line with the GDPR.
100% human
Your patients always speak to a receptionist, never to a phone menu or voicemail.
Two languages
Calls answered in French and English, depending on your patients.
2014
year founded
950+
clients supported
2
languages: French and English
7am–7pm
Monday to Friday, Saturday morning optional
Our team
Medical receptionists trained for your reality
Our team works from our Brussels centre. Every new receptionist is trained in patient reception, medical vocabulary and confidentiality rules before taking a single call.
Runs operations so your reception service stays clear and efficient.
Coordinates reception and service quality for a reliable experience.
Supervises the team to ensure continuity, confidentiality and follow-up.
Looks after your patients and makes sure every call is handled quickly.
A stable team
The same receptionists follow your practice. They know your instructions and your regular patients.
No medical advice
They welcome, direct and pass on messages. In a life-threatening emergency, callers are directed to 112 and you are informed.
Try it free, with no commitment
Free activation, set up in a few days, and you keep your number.